This setting can be enabled or disabled on a per-user basis. Scenario 3: Recording options in Lync 2010 or Lync 2013 are unavailableįirst, verify that recording is enabled for user having issues in the Skype for Business Admin Center. In this scenario, a notification is displayed to inform the user that audio isn't being recorded.

This can occur if the users join the audio from the public switched telephone network (PSTN), and Voice over Internet Protocol (VoIP) audio isn't enabled. Outgoing audio was active, but incoming audio may have been disabled.

To troubleshoot this issue, verify that incoming audio was active during the online meeting. Scenario 2: Audio is missing from the whole recording, or audio is missing in the final 10 minutes of the recording If the error message indicates that only Audio/Video and Application Sharing won't be recorded, be aware that PowerPoint Sharing, Whiteboarding, and Instant Messaging are still recorded.Check the Skype for Business Admin Center to verify recording capabilities are enabled for the user having problems.Check with the meeting organizer to make sure that the user has presenter permissions in the meeting.Solution Scenario 1: A presenter can't record the meeting Scenario 4:Instant messaging (IM) conversations in meetings aren't being recorded.Scenario 3:Recording options in Lync 2010 or Lync 2013 are unavailable.Scenario 2:Audio is missing from the whole recording, or audio is missing in the final 10 minutes of the recording.Scenario 1: A presenter can't record the meeting.You experience one or more of the following symptoms in Lync 2010 or Lync 2013 while you're signed in to Skype for Business Online (formerly Lync Online):

No sound in skype calls only